A Process Excellence / Improvement Role – Lead continuous improvement efforts and teach, train, coach and mentor the team members for  the use of Lean Six Sigma tools and Kaizen methodology

Lead and coach kaizen events and variation reduction projects

BE / B.Sc with 6+ yrs Overall experience

Please email resumes to shyamal@genesisbizsolutions.com

Lead root cause analysis and corrective action activities to improve QIL, QA, and QQ performance

Maximize the utilization of Quality Responsible to provide expert-level feedback to all production activities to drive continuous quality improvement.

BE / B.Sc with 5+ yrs Overall experience

Please send resumes to shyamal@genesisbizsolutions.com

Job Description – A MUST Quality systems experience (ISO 9001:2008 / TS 16949)

Support Production Quality Manager with the Quality Management Systems assessment (e.g. audits), compliance, and continuous improvement

BE / B.Sc with 4+ yrs Overall experience

PLEASE EMAIL RESUMES TO SHYAMAL@GENESISBIZSOLUTIONS.COM 

For your small business a virtual assistant can be great help. All virtual assistants are highly competent professionals. They are capable of handling any type of official work as well as many of your personal works like booking a flight ticket or hotel rooms and even answering your personal mails. Apart from official work they can help you with your usual business work as well. For instance, apart from maintaining online official records of a SEO company, a virtual assistant also doubles up as a SEO worker by submitting articles in directories.

Benefits of Having a Virtual Assistant:

The benefits of having a virtual assistant are endless. When you have a Virtual Assistant you stand to gain in the following ways:

• You can focus on the most important aspects of your business. This will enable you channelize your energy and time on growing your business
• You save time by delegating tasks for which you have no time.
• You make your business become out and out professional
• You save on money as you do not have to provide extra office space or equipment
• You can have the much elusive peace of mind
• You gain confidence to take on more challenges
• We are always available and ready to do your task
• Save money
• Save on overhead expenses like electricity, stationery, internet connection etc

Where you get to save the most is in not bearing the burden of paying benefits to them. Compare this to regular assistants. You need to pay for holidays, insurance, vacation or sick pay since they are your direct employee. Again, you cannot find a regular assistant who can be made to work at odd hours depending on the work pressure. On the contrary it is easier to find a virtual assistant whenever you want them to work as they work from home. And you can book them for the number of hours you need and pay them commensurately.

So, hiring a virtual assistant for your small business can yield great benefits.

Our Expertise

We employ highly skilled professionals for our VA team: professionals with highest possible education and great IQ, who have completed their Bachelor or Master Degrees. Our VA Team is functional since 8 years and served large number of clients during this tenure. Our leadership team strives to extract quality, responsiveness, creativity, understandability and teamwork within team members. We appoint dedicated, capable, diligent and skillful staff to provide Optimum value and service to our customers.

• Virtual Assistant will be assigned according to tasks given by you matching the skill set of the employee. Get the personalized and dedicated Virtual Assistants according to the nature of the tasks
• We provide Free! Local incoming number and Live Chat and Unlimited outbound calls to fixed lines.
• Virtual Assistant will work at least 9 hours a day, 5 days a week of working
• We will provide you instant, daily and weekly log reporting as per your need.
• Get the guaranteed timely communication through emails, phone and instant messenger.

The scope of our VA

Stretched thin? Do not have enough hours in a day to perform those routine, time bound tasks? With our Virtual Assistant working for you, you complete all the tasks and still have time to grow your business.

Hire your dedicated Virtual Assistant TODAY at a cost effective rate based on the task category and volume. Get a 2-day Trial FREE!

Call Now or Email us on 516.462.7893 / info@genesisbizsolutions.com

When it comes to using social media marketing to build your business, the worst action is no action, and your biggest problem is being invisible, not being talked about negatively.

I present my take on social trends that are on the horizon next year. From plug-ins to location-based marketing initiatives to the move to higher bandwidth, there’s change afoot in the world of social media…

While the numbers and growth are staggering, many still don’t “get it”. Despite the enormous potential to reach very large audiences instantaneously, many businesses still fail miserably with their social media strategy. Adhering to one or more of the following resolutions will go a long way towards improving many flawed social media approaches: 

1. Humanize your brand. Engage with your community like a friend, not like a company. Connect with your audience on a personal and authentic level. Share compelling stories. People relate best to brands that adopt human characteristics. Your brand must be approachable, engaging, and ultimately like able.
2. Integrate social media into your corporate culture. Align all employees with the company’s social media plan. Establish appropriate guidelines and create a social media policy. Invest your resources by hiring the right employees or partnering with a social media agency.
3. Keep IT SHORT! Less is more. Try to keep updates to one sentence. Use quotes to engage with your community. The fewer words you use, the more interactions, comments, and likes you will see.
4. Focus on what your community is saying. Community is earned and fostered through meaningful experiences. Be vulnerable and transparent: let your customers and fans give feedback. It is important to listen as well as to HEAR the conversation. Listening gives you an edge over your competitors. Do you like what is being discussed about your brand? Use social search to identify key themes and issues and address them appropriately with your audience.
5. Create realistic benchmarks. Set milestones so you can measure both your effort and your progress as you work to achieve your 2011 goals. What does X amount of fans or followers, or X amount of likes and interactions mean? Rather than focus on the numerical value, concentrate on reporting and analyzing.
6. Identify your key influencers. Brand ambassadors are not a new concept. However, it seems a lot more authentic for a brand to have its ambassadors spread the word about the company. Once your advocates are known, reward them with special brand ambassador privileges.
7. Focus on local. Location-based services (LBS), like Foursquare and Facebook Places, have exploded. Create a social shopping experience for your community by offering exclusive deals. Explain how to become an expert and trusted source by posting tips to local venue sites. Analyze the data timely. The demand for real-time information and increasing reliance on the mobile web will increase in 2011.
8. Educate yourself. Spend at least 10% of your day reading and re-educating. Read blogs, attend conferences, join Meetup groups, listen in on webinars, and engage with thought leaders in your industry. Social networks, like Facebook, are constantly changing. Be ahead of your competition.
9. Use multimedia! A picture is worth a thousand words. Facebook users can now print their Facebook photos at Target. Twitter embeds multimedia into their stream, which allows the user to view photos and play back video content directly from the Twitter homepage. Post videos and images to show that your business is fun, that you care about your employees, and most importantly, that you connect with your community.
10. Experiment with other social networks. Don’t limit your social media presence to just Facebook and Twitter. Create a Tumblr, sponsor Meetups, and produce a viral video on YouTube. It is important to keep an open mind and embrace all social networks.
11. Be passionate and have fun! Stay motivated and don’t be discouraged. You will make mistakes. Recognize your shortcomings and be honest with your community.

Let’s have a toast to successful social media communication in 2011. What social media resolutions would you add? Please email us on info@genesisbizsolutions.com

Let’s face it, the economy is affecting everyone. Small business owners in particular are hard hit in tight times. It doesn’t mean they don’t need help – just means they need different help. Thinking to hire an employee or a VA? You might like the idea of hiring a VIRTUAL ASSISTANT.

Small Business Owners need the help of a work force that they can –

PAY AS YOU GO…

It’s far more affordable to pay a virtual assistant by the project than it is to keep someone on payroll. You get to work from home and they get to pay for contract work.

TAX BENEFITS…

Every thing that you bill out to your small business clients can be claimed as a business expense. Also, there’s no more paying a bookkeeper to tend to payroll.

RENT LESS OFFICE SPACE…

The small business owner doesn’t have to maintain a larger office or buy extra equipment to keep things flowing. This is a savings not only in rent/purchases but also in insurance premiums.

DEPEND ON DURING UNUSUAL BUSINESS HOURS…

With time differences from country to country, there’s always the option to work with someone who can be completing or reviewing projects while you sleep.

While these may seem like points that are all about the business owner & it does make sense because it allows them to focus on the tasks that will keep the company in the profit zone.

Along with lowering the employment cost, you can have much more benefit of a VA. There are many other benefits for why some do hire VAs and when one thinks about it, these are actually the more essential ones. The cost-savings one gets from hiring a VA is just an added bonus.

SEVEN BENEFITS YOU’LL REAP BY GETTING RIGHT HELP

1. More Energy. You’ll have more energy by letting go of work you hate or don’t do well.
2. More Time. You’ll have more time for the energizing work you love, and to enjoy the fruits of your labor.
3. More Focus. You won’t be distracted and overwhelmed with work you shouldn’t be doing as the business owner.
4. More Productivity. With more focus, you’ll be more highly productive and effective, getting more done in less time.
5. Less Stress. When you are getting things done and actually making progress, your happiness, energy and creativity levels will soar.
6. Stronger Foundation. You will be creating and instilling a strong foundation for continued profitable growth in your business.
7. Increased Profits. All of these benefits together are the key ingredients for generating revenue.

DOING THING BY YOURSELF WILL SLOW YOU DOWN – According to research, more than 40% of small business owners prefer to hire a VA with no benefits rather than a full-time employee with benefits

Administration is an event. It’s not something that is done once and never needs to be done again. Its ongoing behind-the-scenes work and activities that must be attended to and accomplished throughout the life of your business in order for it to grow, generate revenue and run smoothly and profitably.

Need more info?? Email us at info@genesisbizsolutions.com

The two-way nature and immediacy of the media provide marketers and PR personnel with much richer forum for reaching their target markets. The media is simultaneously one-to-one & one-to-many, which enables you to extend your reach while maintaining a personal and persuasive voice.

• Who’s talking about your brand and your product?
• Who’s listening?
• What are they saying?
• Are you missing media opportunities?
• Are there product issues you need to know about?
• What is the competition doing?
• What else are they talking about?

The benefits of using social media for your company include:

• Improved brand visibility, thereby increasing your brand recognition
• Reputation monitoring, thereby enhancing reputation management
• Access to multiple channels, thereby increasing the reach of your PR efforts
• Access to solid analytics, thereby providing you with substantive feedback on your efforts
• Creation of links to your official sites, thereby enhancing of your inbound marketing efforts

In addition, not only can these tools be used to monitor what is happening with your brand, they can also be used for gathering competitor intelligence and for conducting research on market trend analysis.

OUR SERVICES

Social Media Strategy Consultancy

We have the tools and the experience to help you determine where the best opportunities lie for your brand and which channels are best suited to reach your target markets. Based on the research, and in consultation with you, we will provide an analysis of how best to approach this issue and how to prioritize activities and channels in order to get the most from your budget.

Profile Creation & Management

We can help you establish profiles on all the most popular services. Profiles will be tailored to your brand and will make the most of the features offered by the system, be it a Facebook company page, a YouTube channel, or a Flickr photo sharing site. After creation, we can monitor your profiles, report on activity and maintain the contents if you so desire.

Human Resource Management Services

GBS can develop customized HR outsourcing services for you based on the type of workforce you have and the specific needs of your business. You deserve a partner that can provide you with the freedom to focus on growing your business every day.

Internet Marketing Services

No matter what your business, we all want more traffic, and more importantly, we want that traffic to turn into customers. With this common goal in mind, We Build Pages is dedicated to providing our clients with the tools and feedback to make your website and services successful.

If you are a small business owner, an entrepreneur, a professional, a large corporation, or work out of a home office and you:

• Spend too much time on administrative tasks.
• Need more time to focus on income-generating tasks and building your business/practice.
• Don’t want to hire full time staff because of space and cost constraints.
• Need a dedicated, educated, highly trained professional who can work independently and efficiently ON DEMAND.

Outsource and let Virtual Business Solutions be the effective answer to your administrative headaches!

• VA will cost you half of the regular employee with own equipment & latest software
• Pay their own taxes & benefits
• They will help you generate ideas and allow you more time to make your business more profitable.
• VA’s are business owners & Can understand your business challenges
• VA’s are available when you need them. Whether you need assistance for 10 hours a month or 60 hours a month, VA is willing to accommodate your needs.
• A VA is usually willing to accommodate those last minute projects that come up after regular closing hours. Why worry about finding “stuff” for an in-house employee to do if you don’t really need them there. Is your employee available to do this?
• Expenses for only time and materials related to your project. With an employee, you may need to commit to certain hours and if you just don’t have enough work at that time, you’re still paying for those hours. With a VA, you get billed ONLY for the time (and materials) spent on your project.
• No extra equipment or office costs for your business. Don’t have the space in your office for another person? Don’t have a second computer, workstation etc.? No problem – one huge advantage is the VA works out of their own home office. They have all the equipment and software to complete your work.
• No employee related taxes, benefits packages, insurance to pay, vacations or losing valuable hours due to sick time. If you’re anything like me, you would rather not get involved with the details around employee taxes, benefits and insurance.
• As a VA is an independent contractor, you do not have to worry about those details.

Need info? Visit – www.genesisbizsolutions.com / info@genesisbizsolutions.com

Details are as below –

Technical Support – Associate Manager

Primary Responsibilities

Technical Support Managers lead a team of technical support engineers and/or reps to provide technical support assistance to Symantec customers and partners in the installation, configuration, and use of Symantec products.

The Technical Support Manager has three primary responsibilities.

1) The technical support team must be continually developed and managed in order to achieve Symantec technical support objectives.

2) Technical support performance goals must be met for assigned products or support team responsibilities.

3) The technical support operation must be actively managed to ensure long-term success and integration with the rest of the Symantec product organization.

Work Activities

In general, the Technical Support Manager may engage in many of the following activities in order to achieve their assigned responsibilities:

Technical Support

· Function as an escalation point for cases requiring management involvement

· Engage in conference calls with customer executives on large or long cases

· Engage in conference calls with Symantec organization to secure solutions to customer cases

· Participate with case support team on generating solutions or plans for handling or resolving customer cases

· Interact with other departments such as Sales and Product Management to resolve product issues

Management and Development of the Technical Support Team

· Identify and remove performance roadblocks

· Provide mentoring to engineers/reps on professional development strategies

· Provide direct coaching to engineers/reps with skill development needs

· Identify training requirements of the engineers/reps

· Proactively manage the workload and administrative load of the engineers/reps

· Communicate information from upper management in a clear and timely manner

· Conduct staff performance reviews

· Implement on-the-job training with new engineers/reps

· Meet regularly with staff and individuals to provide feedback, assess performance and resolve problems

Management of the Technical Support Operation

· Hold regular reviews of escalated cases and case management

· Review closed cases for resolution quality and customer satisfaction

· Regularly monitor call queue to assess team performance

· Participate in conference calls with the management team

· Prepare reports for management on team performance and open/closed cases

· Make decisions regarding pay and vacation

· Complete necessary payroll forms

· Manage hiring process – source candidates, interview, evaluate, and hire

· Schedule time of technical support engineers/reps to ensure high availability of support resources

· Ensure the technical support engineers/reps have the necessary equipment

· Communicate and collaborate with other parts of the Symantec product organization such as product marketing and development

· Manage the development of new support processes

· Assist the organization in focusing on problem and call prevention

Job Requirements

In general, the Technical Support Manager will need the following skills, knowledge, and attributes to be successful in fulfilling the responsibilities of the position:

Required Skills

· Able to manage ongoing technology and product change

· Possesses creative problem solving skills and can develop unique solutions to complex problems

· Possesses superior customer satisfaction skills – able to relate, can explain complex issues simply, able to talk to wide range of customers from admins to CEOs.

· Capable of building and managing a team

· Able to develop and implement contingency plans

· Possesses superior people skills

· Ability to negotiate win/win solutions to problems/issues

· Ability to effectively improve performance of staff through coaching

· Ability to operate as a senior technical support engineer

· Possesses strong managerial skills, able to lead rather than control

· Able to use analytical and problem solving skills

· Ability to communicate and work effectively at the employee, peer, customer and organization level

· Possesses superior listening skills

· Able to make decisions and commitments

· Ability to identify and select superior candidates for hiring

· Ability to communicate and manage a remote team

· Possesses strong time management skills

· Able to effectively allocate resources to maximize team performance

· Ability to manage technical people

· Strong leadership abilities

· Possesses strong delegation skills

Required Knowledge

· Capable of understanding how Symantec works and can get things done

· Possesses strong understanding of Symantec solutions from a product and technical perspective

· Understands the computer business and industry

· Possesses superior understanding of foundational technologies

· Understands the technical support process

Required Attributes

· Typically takes a participative management style

· Possesses an even disposition

· Capable of dealing with rapid and constant change

· Ability to establish technical and managerial credibility

· Team player focused on success of others as well as self

· Responsive to needs of staff, customers, and organization

· Diplomatic and helpful under stressful situations

· Possesses a continuous improvement mindset

· Ability to deal with ambiguous, non-structured situations and environment

· Ability to develop trust and confidence

· Possesses positive attitude

· Persistent

· Concerned about employee satisfaction

· Goal oriented rather than task oriented

· Possesses high level of integrity

· Ability to multi-task

For more details please email us at info@genesisbizsolutions.com